How do i keep the Fizz number from my lost phone?

Immaculée N.

I lost my cellphone. I have my NEW SIM card. I went to manage, change SIMcard and nothing happens. There’s just a white page. What can I do?

Mike

Try to change browser or clear the cache
If this do not work please contact the support

Mike

Hi Immaculée

Try to change browser or clear the cache
If this does not work please contact the support
.
- Go to this page https://fizz.ca/en/contact-us, if you are not connected login The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

MichelP

Immaculée,
First, open another browser and clear the cache.
If nothing works;
Please, ask for help when it will be available:
Contact the Fizz customer service by chat( from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Types this adress:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green chat bubble and when you see it, click on it.
Your chat session begins with Fizz.

Whizz

Hello Immaculée,
Really sorry for this unpleasant situation you had to experience.
If the page is not available for you to make the change SIM card, I suggest you contact us by chat and we will help you do the changes for your plan with your new SIM card.
You can find our contact methods by following the FAQ https://fizz.ca/en/contact-us.
Have a nice day.
Nicolae Bogdan