I haven't gotten a date for two months!

Saeid J.
Saeid J. Posts: 2 ✭✭
in My Mobile
Hello
Why I have not received data for two months?? Please check out my plan.
I need my data!

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Hi Saeid,
    Did you check in your transaction history if you pay for it?
    When you go to your account, click on manage plan, you can also check if your plan has the data option and how much data you are suppose to have.
    Double check the APN’s configuration
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    If this do not help, please contact the support

    - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Saeid,
    I have checked your account and I can see that you have contacted us regarding your situation. In the case the situation presented is still there, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day.
    Nicolae Bogdan
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