No LTE service on my galaxy s5. Can anyone help.?

Robert C. #18941

Hi I have a galaxy s5. Phone was fine until I crossed the border into NY. Lost mobile data. No internet. Only calls and texts. Came back to Canada, still no LTE. installed the fizz parameters in advanced settings, turned on /off the phone, took out sim and battery, turned on and off flight mode---none of these worked. Any other advice would be appreciated. Thanks.

Mike

Do you have the network operator configured in automatique?
Do you have Fizz near the signal?
Do you still have data available?
Do you have some block in your phone, you can set limits
If you spent more than 3 months in the USA your account can be locked

Probably you should contact the support, since you try everything
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Whizz

Hello Robert
Could you please test the sim card in a different phone that is compatible with our network as well? If the issue still persists, please reach us by chat.
For a few more tips, please take a look over:
https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca...
Have a good day.
Catalin