No wifi working?

Jasmine D.

We connected our wifi to all the cables. The first light is on. The download light is blinking and the 2.4 is light up.
But we still can’t find what’s the problem with our server.

Mike

Check the connection of your coaxial cable
Turn off the modem for 2 min
Try to start again

If you still have problem contact the support can be a grid problem in your sector

- Go to this page https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster , if you are not connect login The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

MichelP

Jasmine,
Ha e you tried to reset your modem?
To reset it, put in 35,40 seconds with a needle into the center of the back of the modem on the reset button and release it after.
Wait 3,4 minutes until all the lights are coming back.
I hope it will help to get a goog internet connection.

Whizz

Hello @Jasmine,
I have verified your modem in our tools, but it appears as offline. Could you please verify if the coaxial cable is tightly screwed in on both ends and if so, then unplug the modem from the power outlet for 10 seconds then plug it back in and verify? For a few more helpful pieces of information, please take a look over:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the issue still persists, please reach us directly by chat.
Thank you for your understanding.
Have a good day.
Catalin