Talk and Text not working after resetting mobile account payment?

Danika B.

So my mobile plan was frozen because I didnt have money in my account for the next month's payment. I put more money into my bank account and reset my payment option on the fizz site, and now my mobile plan is reactivated however my calling and texting abilities are not back. I do have mobile data however. Is there any solution for this? Please help.

MichelP

Danika,
We are Fizz users like you.
For your account, your credit card must be associated with your plan and to reactivate it
you need to contact the support from Fizz.
Please, chat online with them.
This service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Oury

You can also make sure your APN settings are properly configured. They may have reset. You can find them here:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Aaron S. #15485

Michel Ip is also right if after changing APN settings it still doesn't work.

Whizz

Hello Danika,
I'm sorry to hear about it!
I've checked your account and I see that you've already chatted with one of my colleagues and you've been given some troubleshooting steps and also the dedicated FAQ to try further. If the issue will still be present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one!
Radu