Extra charge for free upgrade (250mb)

Xinchi

There is a 3$ charge for a free 250mb upgrade on my mobile plan. It was 0$ before

Mike

This it seems to be an error please contact the support
.
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

MichelP

Please, contact the Fizz support by chat.
It's seem an error.
The adress is:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Takion

Verify with the actual charge on your credit card it could just be an error of display but you where charged the correct amount.
otherwise contact support so they can fix it

Whizz

Hello Xinchi,
Thank you for the uploaded screenshot.
I've just checked your account and I see there's an extra charge for the free 250 Mobile Data Upgrade for the last two payment cycles. I've already opened a ticket on your account and asked our technicians to verify this situation further. Once we'll have an answer from them, we'll notify you immediately via the email associated with your account. You don't have to worry, as we'll rectify this situation for you.
Have a good one!
Radu