Internet does not work

I can see my wi-fi network but it does not work. On the modem, the second green light flashes. The 3rd and the 4th green light are on but do not flash. There isn't a blue light anymore. I read a previous question about the same technical issue. I did unplug my modem from the power outlet for 10 seconds. Nothing, still the same. Then, I unplugged it again and I unplugged the coaxial cable on both end. I plugged back everything. Nothing, still the same. It has not solve my problem. I'm a student at university and I need Internet for my classes. With my part-time job, I need Internet as well. Is there something else that I can try??? Or should I just try to communicate with Fizz and according to the FAQ, it seems to be a challenge...

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