Deactivated internet on weekend
I got a text saying my plan was reactivated.
However my modem tower still wont connect to the internet.
What's the problem and how do I troubleshoot it further.
None of the troubleshooting worked so far (resetting modem, unplugging electricity etc)
Answers
-
You must contact the support, here we are users only them can take a look and fix it
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
8 - Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
-
Try to reboot your device and after that communicate with the support.9
-
Hello Valerie,
I'm really sorry to hear about this!
I've checked your account and I see that you've already chatted with one of my colleagues. A ticket has been opened on your account to address this situation and be handled by our technical team. They'll try to complete the payment order in the shortest time possible. As soon as we'll have an update on your ticket, we'll notify you immediately via the email associated with your account. Once you'll receive the message from us, I would advice you to perform a simple restart for your modem by unplugging it from the power outlet and wait for 25 - 30 seconds until all the modem's lights are out. After that, you can plug back your modem and wait for a few minutes to connect back to the network.
Have a good one!
Radu6
