why after 1 hr, the data is still not available on my new phone?

LeBoucher · March 2020

Pascal L. 40582 · March 2020

Please give more context. Is it an existing Fizz plan and you've put the SIM in a new phone? Did you reboot your phone? Do regular voice calls work? Have you checked the APN network settings on your phone to match Fizz'?

Eliot L. #17990 · March 2020

If you talk about bonuses you have put on, only on your next cycle they will be active.
If you talk about your plan, listen to Pascal (but which phone model do you have?).

lsabelle · March 2020

Benoit,

Most likely you need to configure you APN.

Here is the link:

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn#3

Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

Settings → Connections → Mobile networks → Access Point Names → APN

Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
If your phone offers you a predetermined APN type, choose “Internet + MMS”

Other fields should be filled by default; if empty, they are not mandatory.

Some phone models use the term “Proxy server” instead of “MMS proxy”

Olga P. #15146 · March 2020

Try rebooting your device.

Whizz · March 2020

Hello LeBoucher,
I have checked your account and I could see that your transfer to Fizz was successfully after the system finalized the order. I suggest you have a look at the following FAQ https://fizz.ca/en/faq/what-are-fizz-network-settings-apn for more information on how to set up your APN settings. Once you've done them, restart your phone and try your service out.
If the situation persists, please contact us by chat, our contact methods alongside the chat bubble can be found by following the FAQ https://fizz.ca/en/contact-us .
Have a nice day.
Nicolae Bogdan