Cannot access my data without wifi??? My account is paid and it’s not the first tume! I try to acces

Helene L. #8733

Cannot access information from my iphone - flipp

Whizz

Hello Helene,
I have checked your account and I could see your services are active and working from our end. I suggest you have a look at the following FAQ https://fizz.ca/en/faq/what-are-fizz-network-settings-apn for additional information related to your situation.
If the situation persists, please contact us by chat by following the next FAQ https://fizz.ca/en/contact-us
Have a nice day.
Nicolae Bogdan

MichelP

Helene,
Have you tried to reboot your phone?
Also, verify the APN settings of your phone.
See this link:
https://fizz.ca/en/solutions/search?keys=APN+Settings
If you need more help, please, contact the support from Fizz.
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your session with Fizz begins.

Olga P. #15146

I think you just need to reboot your device!

Pascal L. 40582

First try rebooting your phone.