Why do I lose Internet Connection?
Answers
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It can be that or a spike in your electric line
Try to see with the customer service
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
4 - Go to this page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix, if you are not connect login
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Please,
Contact the Fizz customer service:
Before you can see also this link wichch can you help:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix4 -
Contact the support to debug it3
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i am not sure that we will be able to help you with this problem, because we are users like you. I will advice you to contact directly the customer service.3
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Hello Rohan,
I have checked your account and it seems that we have to do more verification, however, you'll have to contact us by chat to find the best solution in your case.
You can find the chat bubble by following the FAQ https://fizz.ca/en/contact-us .
Have a nice day.
Nicolae Bogdan3
