Why do I lose Internet Connection?

Every couple of weeks, I have to cold reboot the CODA modem because Internet connection was dropped. Do I have a defective modem and if so, how can I get it replaced?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410

    It can be that or a spike in your electric line


    Try to see with the customer service


    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.



    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,556
    Contact the Fizz customer service:
    Before you can see also this link wichch can you help:
  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 1,520
    Contact the support to debug it
  • i am not sure that we will be able to help you with this problem, because we are users like you. I will advice you to contact directly the customer service.
  • Whizz
    Whizz Posts: 8,299
    Hello Rohan,
    I have checked your account and it seems that we have to do more verification, however, you'll have to contact us by chat to find the best solution in your case.
    You can find the chat bubble by following the FAQ https://fizz.ca/en/contact-us .
    Have a nice day.
    Nicolae Bogdan
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