Reactivated frozen account , it's 12 hours since I got the notification saying my account is active

sarath
sarath Posts: 1 ✭✭
in Internet
No internet , it's been 12 hours since I got notification saying account is activated.
No chat bubble to contact tech. It's 8.45 am est. Any suggestions

Answers

  • Mike
    Mike Posts: 21,601 ✭✭

    Did you try to reboot the modem?

    If it does not help, you must contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Sarath,
    Have you tried to reboot your modem?
    Please, try to contact the Fizz support by chat.
    This service is available from 8h00 to 21h00, each day.
    The adress is:
    https://fizz.ca/en/contact-us
    Wait a few seconds and you will see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • sman
    sman Posts: 5,130 ✭✭
    If after the reboot your internet is not come back, follow Mike's instructions
  • Whizz
    Whizz Posts: 23,172 admin
    Hello Sarath,
    I have checked your account and I could see that you've already contacted us and our agents escalated your situation further.
    Don't worry, everything will be fixed shortly.
    Thank you for your patience.
    Have a nice day.
    Nicolae Bogdan
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