My account has been reactivated but internet is not working

Queen

My internet is not working but payment has been processed

Mike

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

 

Did you try to reboot the modem?

 

source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

 If it is more than 2 hours, you need to contact the support to verify with them

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

• Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue , if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

 

 

Marisol G.

You can chat with the support if it still don't work in 2 hours. Good luck

MichelP

Queen,
Please, wait about 2 hours.
your plan will be reactivated.
If nothing works after this time, please contact the support from Fizz for help.

Whizz

Hello Queen,
I see that you have contacted us directly and colleague of mine created a ticket for the full restoration of your services. If you require further assistance, please let us know.
Have a good day.
Catalin

Pascal L. 40582

Wait an hour or two, then reboot modem

Pascal L. 40582

Wait an hour or two, then reboot modem

Queen

Hey guys thank you for all your help, when I posted this it had been 5 hours since I received the reactivation email.
I was told the restoration order got stuck and they are working on it now, so we'll see