A Squirrel Ate My Wifi? Internet Problem Persists

Beatrice M. #18332

I posted yesterday and my WiFi never came back on- I have to post this from school where I have WiFi. The modem was properly plugged in (coaxial cables and all), I even rebooted a few times, and I can't access the chat function here on the website. Please help! Is it the network grid issue previously posted about? Is it possible that the cables outside have been compromised- it sounds silly but last week a squirrel chewed through a cable at my mother's place and took out the WiFi for days. How do I get a technician out to check the cables and/or WiFi if I can't reach the chat function?
Thank you.

Mike

You should contact the support to check with them if you have a grid problem, if the chat icon does not show up, use the form or facebook if you have it.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix,  if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Pascal L. 40582

Those squirrels have quite the appetite!

 

But seriously, I've had a Videotron technician tell me that squirrels do in fact lots of dammage to the outside cables, especially the plastic boxes.  And when they chew past the shielding, it cripples de communication.

 

You should contact Fizz Support who would normally send Videotron technician to test the internet connection going into your home.

 

BTW:   Wifi is a wireless network protocol, not to be confused with Internet connectivitiy.  This will help when explaining the situation to Support.

Olga P. #15146

I will advice you to contact directly the customer service by facebook messanger or chat.

sman

The best way to proceed is to contact Fizz customer service

MichelP

Beatrice,
Please,
See this link, it can help you to contact Fizz support:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And click on the green bubble chat for help.

Marisol G.

You need to contact the support for that

Nini G. #13860

Personally I communicate with Fizz by messenger, that’s what works best for me.

Whizz

Hello Beatrice,
Apologies for the encountered issue.
I have verified your account and I see that you have contacted us directly. If the issue with the home internet service still persists, please, do not hesitate to reach us once more to verify with you more regarding the services.
Have a good day.
Catalin

Yadollah J.

Hi , I am in Montreal , lachine. No home internet since this morning. We did all the re start and reset nothing has changed yet. I asked via chat she said they are working to fix the problem in our area. I don not know how long this will last? Any one from our area has this problem?
Thanks

Benoit D. #9220

contact fizz