Internet problems?
Answers
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Probably it is a problem in your sector, contact the support to see with them
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
6 - Go to this page https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it, if you are not connect login
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Most likely Videotron internet network having an outtage in your area. Normally it comes back quickly
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Wich area?4
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Petyo,
Ask for help to the fizz support,
Here, see this link:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it4 -
You can ask support directly : they know better that us if the service is downs ;-)3
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Hi Petyo,
I'm really sorry to hear about it! I've already checked your account and your Home Internet plan is active. I've also verified your connection on my tools and there could be an issue with your connection.
To be able to figure where it may come from, let's try some troubleshooting steps:
Please unplug both the coaxial cable and the power cable from the outlet and the modem, wait for about 30 seconds, then plug the coaxial cable back in the outlet first, then the power cable and restart it. Make sure that the coaxial cable is properly screwed on both ends. I would also advise you to test with another power cable or plug it in another power outlet (if you have the possibility). You can also have a look at our FAQ: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it .
If still won't work, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following links: https://fizz.ca/en/contact-us. We'll be able to help you more efficiently.
Have a good one!
-Radu4
