Cell is still not workig

Eleni V.

transfer like on saturday from videotron and still no service

Mike

Very strange, since if you have activated the card should work in minutes, and you will able to receive calls to your number only when the transfer is completed, couple of hours

Did you receive any communication from Fizz regarding the transfer?

 

Please contact the support to follow up with them

 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

Eleni,
We are Fizz user like you.
Please, contact the Fizz customer service.
The delay for activation of your plan is not normal.
The normal delay is around 15 minutes to 2 hours.
Have you received a confirmation of the activation of your plan by e- mail?
Please, chat online, this service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us

Whizz

Hello Eleni,
I have verified your account and the line is fully active and ready to be used. Please make sure that your device is compatible with our network and is not network locked by the other provider. To verify if your device is compatible with our network please consult: https://fizz.ca/en/faq/compatible-devices
For a few more useful pieces of information regarding the network locked phone, do consult our FAQ:
https://fizz.ca/en/faq/how-do-i-unlock-my-phone
Thank you for your understanding.
Have a good day.
Catalin