Why does Fizz not allow me to call 511?

Dan G. #2931

A few months ago was the second time that our car broke down on a freezing highway, and when we tried to call the 511 road assistance number to get a tow truck, and Fizz blocked the call. This had also happened last year and they had told us that the problem was fixed. We had a child in the car and were freezing for over half an hour until luckily another car stopped and we used their phone (Telus) to contact roadside assistance.
I spoke numerous times with customer reps and they said that engineers are working on it... did I mention it's been a year? I would really prefer not to wait for next winter to have the same thing occur so it would be great if anybody could give me some kind of solution.
Thanks in advance

Mike

Did you try to complain with the crtc

MichelP

Dan,
Maybe, make a complaint to the CRTC is the right thing to do.

sman

One year and they did not solved this kind of issue, likely you are ok
Complain with the CRTC, please

Whizz

Hello Dan,
Apologies for the unpleasant experience.
Following the last contacts you had with us, we have verified and made a few test calls from our end and the calls were working well. Could you please make one more test and let us know if you still encounter this issue?
We will be waiting for further update from you.
Have a good day.
Catalin

M T. #12340

The work around would be 1-888-355-0511 (for Quebec 511)

sman

Dan you should register the number that MT posted, it is like an insurance

Olga P. #15146

Thanks, i didn't know about that issue.

Pascal L. 40582

5-1-1 service was brought to Canada by the Canada 511 Consortium (since many States have implemented the 5-1-1.  Here, each province is free to implement the service. Québec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, PEI and Yukon have it.

 

Which province where you in when this happened?  Was it on Fizz/Vidéotron Network or a partner Network?

 

Maybe it was a technical issue between Fizz partners or problem on Fizz's infrastructure.

Mo A.

Thanks @Dan to report this problem and thanks @MT for the work around number
Regards
Mo

Olivier R. #3666

Call 911 now

Marisol G.

It is suppose to work..

Bozo

Good to know there’s an issue using 511 and useful to have work around # , thanks to MT