Data transfer too early?

Hi, my remainning data was transfered too early to my next month. 4.8 Go was postponed to my next cycle 5 days before end of cycle. So now I don't have enough data to finish my cycle. What can I do? Thanks.

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Patrick,
    Are you sure?
    Usually, data roll-over is done the day of the renewal of the plan's cycle.
    Please, vérifiy with the Fizz support.
  • sman
    sman Posts: 5,218 ✭✭
    I am new but it never happen to me, usually 5 days before you receive an email saying that you still have data in your account and if you want to gift them.
  • Yelena
    Yelena Posts: 1,861 ✭✭
    Sometimes I receive those emails from Fizz informing me that the data was rolled over to the next cycle a few days before the end of the current cycle, but I am still able to use the data. Just ignore the message.
  • Whizz
    Whizz Posts: 23,494 admin
    Hi Patrick,
    I've just checked your account and I see that your daily usage will match the data that you've consumed from your monthly plan. You can also check this from your account by going to My plans - and click on the "See usage" link. You can also have a look at our FAQ: https://fizz.ca/en/faq/how-do-i-view-my-usage. I see that you had a higher usage a few days ago. Please check that as well and if it's not matching with your real usage, please contact us in private and have ready a screenshot with the mobile data usage from your mobile device.
    Please check the info provided on the following link for the live chat: https://fizz.ca/en/contact-us.
    For Facebook: https://facebook.com/fizzca.
    You can also open a Contact form from your account by going to My profile – Contact forms.
    Have a good one!
    Radu
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