What to do when your home internet is down and you can't contact support?

Nicolas S. #16610

Hi I had no internet when i woke up today and i have reset the router. I can't see the circle for contact support at all. What else I can't do i feel pretty frustrated that there is no way to contact the support. I have some urgent documents to send...
The second light is flashing and the first the third and last light are lit.

Mike

It seems a problem with the cable
check the coaxial cable

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix,  if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

joefizzint

Mike has the best answer (as usual!).
Koodos Mike.

MichelP

Nicolas,
I hope you have resoluted the problem about your internet connection.
Fizz support is there if you need assistance by chat.
Chat is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

lsabelle

If I had no internet and no datas?
I would ask a friend who has wifi or I would go to the library or somewhere with wifi to chat with the support.

Olga P. #15146

Well, of you don't have internet, you need to find a free wifi and communicate with the support.

Whizz

Hello Nicolas,
The issue with the network appears to have been corrected now. If the issue still persists, would you please unplug the modem from the power outlet and unscrew the coaxial cable from both ends for 30 seconds and after screw it tightly back in on both ends and plug the modem in a different power outlet? I have verified on my end and modem's signals are within our standards. For some more helpful tips please take a look at:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you for your understanding.
Have a good day.
Catalin