What to do when your home internet is down and you can't contact support?

Hi I had no internet when i woke up today and i have reset the router. I can't see the circle for contact support at all. What else I can't do i feel pretty frustrated that there is no way to contact the support. I have some urgent documents to send...
The second light is flashing and the first the third and last light are lit.


  • Mike has the best answer (as usual!).
    Koodos Mike.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,732
    I hope you have resoluted the problem about your internet connection.
    Fizz support is there if you need assistance by chat.
    Chat is available from 8h00 to 21h00, each day.
    The adress is:
  • lsabelle
    lsabelle Posts: 710
    If I had no internet and no datas?
    I would ask a friend who has wifi or I would go to the library or somewhere with wifi to chat with the support.
  • Well, of you don't have internet, you need to find a free wifi and communicate with the support.
  • Whizz
    Whizz Posts: 13,748
    Hello Nicolas,
    The issue with the network appears to have been corrected now. If the issue still persists, would you please unplug the modem from the power outlet and unscrew the coaxial cable from both ends for 30 seconds and after screw it tightly back in on both ends and plug the modem in a different power outlet? I have verified on my end and modem's signals are within our standards. For some more helpful tips please take a look at:
    Thank you for your understanding.
    Have a good day.
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