Internet is not working?

My internet is payed and supposed to be active but says connected no internet


  • There are some areas of Montreal which lost service earlier.
  • What part of town are you located ?
    Did you try unplug the router and wait a few minutes ?
    Are all the light on the router on. ?
  • Whizz
    Whizz Posts: 13,748
    Hi Helen,
    I am very sorry for the inconvenience. Our technical team is working on the matter already. As soon as they are done, we will inform you via e-mail.
    Thank you very much for your understanding. We are counting on your patience.
    Have a great day!
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