Internet is not working?

helen G.

My internet is payed and supposed to be active but says connected no internet

MichelP

Helen,
We are Fiss users like you.
Please, contact the Fizz support for help..
Chat is available from 8h00 to 21h00 each day.
The adress is::
https://fizz.ca/en/faq/resolving-issues

vanigh

In order to help you more info is needed about the problem. like
Status of your router.
How is it connected to the Fizz server?...
How is the modem set up?

André L. #16536

You will have to provide a little more information on your situation for us to help you.  What lights are on (and colour) on your Fizz modem?

Chris K. #7521

There are some areas of Montreal which lost service earlier.

Normster

What part of town are you located ?
Did you try unplug the router and wait a few minutes ?
Are all the light on the router on. ?

Whizz

Hi Helen,
I am very sorry for the inconvenience. Our technical team is working on the matter already. As soon as they are done, we will inform you via e-mail.
Thank you very much for your understanding. We are counting on your patience.
Have a great day!
-Bogdan