i updatedmy payment wont take my payment?

helen G.

i updated my payment and it wont take the money from my account

André L. #16536

You may only pay with MasterCard or Visa.   When you say: "my account", do you mean your MasterCard or Visa account?  If so, then maybe Fizz will run the payment within a scheduled batch.

 

You can contact Fizz support if you want them to look into this specific transaction.

helen G.

yes i payed with visa

MichelP

Helen,
Have you asscociated your new card to all of your Fizz plans and deleted the old one?
Maybe, your credit card need a reset in their system.
Please, ask for support to the Fizz customer service.
Chat online with the team of Fizz.
This service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us

Beter

It takes a bit of time for the payment to go through.
You can contact support to make sure they got your new payment method.

poker85

Please, contact the Fizz customer support.
Chat is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us

Nini G. #13860

If it still doesn’t work, I would personally communicate with them by messenger, that’s what works best for me.Good luck with this issue!

Whizz

Hello Helen,
I am sorry for the inconvenience. As I have checked your account, I can see that your payment was already processed and everything is in good standings.
Thank you for your understanding.
Have a good one!
-Bogdan

Bozo

I am glad to see that your paiement problem seem to be resolved now, everything back to normal.
Now you will have to select the best answer to close your question.

Chris K. #7521

When I updated my credit card details, the payment wasn't immediately. It was hours later, like at 10 PM. Give it a few hours, if you still aren't charged, contact support because otherwise your service will be cut.