Daily use does not match monthly use ?

Dominic D. #4512

Hello, my daily data use does not match my monthly usage. Anyone else have this problem ?

Mike

Hi
I already read about this problem, did you check the usage from the phone?

If you have a difference, please contact the support to validate with them.

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Whizz

Hi Dominic,
Apologies for the display issue. Could you please contact us by chat or Facebook Messenger with a screenshot of the data usage registered by your phone for this cycle? We will need this information to verify it in our system and rectify this.
Thank you for your understanding.
Have a good day.
Catalin