Internet down? FEB 15th

Rebooted many times and still not working...anyone else? Mtl area

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,179

    You need to report this to the support, since it can be only in your zone

    Can you let us know the led status?

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 13,783
    Hi Maxime,
    I'm really sorry to hear about this!
    I've just checked your account and I see that you've already chatted with one of my colleagues and an answer has been provided to you that there is are some technical issues regarding your connection. Our technicians will try to restore the connection in the shortest time possible. Thank you for your patience and understanding.
    Have a good one!
    Radu
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