I can't change my credit card ?
Answers
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You need to contact the support, to reset the limit.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
11 - Go to this page https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information, if you are not connect login
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Personally I communicate with Fizz by messenger, that’s what works best for me.11
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Hello François-Xavier,
I've just verified your account and I see that one of my colleagues has already helped you to add your card and to reactivate your mobile plan. I hope everything is good now. Please don't forget that you can always reach us again if you'll encounter any other issue, or you can post a question and the fine folks we'll try to help you further.
Have a nice one!
Radu10 -
You need to speak with em11
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Glad to see that the issue seems to be sorted out. Payment issues can be concerning since a failure will result in services being suspended, and taking time to restore them.
It would be good to know what the "maximum number of credit cards" refers to, so that problems can be avoided.8 -
Easier way, my profile - contact us. - submit complain -- " please remove the maximum credit card restrictions"
Wait responses and do again to add CC. That's it.8 -
You can, but will need to reset the amount of credit cards. Customer service can do this for you.3
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Speak with them as they tend to block cards3
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contact support to reset your limit3
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Contact support
They'll do it for you! 2 -
Contact support2
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Need a hand?
https://fizz.ca/en/contact-us0 -
Is your problem resolved?0
