change speed before installation?

Fahimeh H. · January 2020

How can I change my speed before installation

Mike · January 2020

Please contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Meowth · January 2020

Listen to Mike! He's an expert

MichelP · January 2020

Fahimeh,
Only, Fizz support can help you for your question..
Please try to contact them by chat online (from 8h00 to 21h00).
To do this without problem:
First, get connected to your Fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Olivier R. #3666 · January 2020

Good luck with that.

Vincent D. 39366 · January 2020

What Mike said

Sarina P. #1876 · January 2020

it should not be an issue even after installation it is possible to change the speed the speed is controlled by fizz and as nothing to do with the instalation

Chris K. #7521 · January 2020

Try contacting support.

Nini G. #13860 · January 2020

Personally I communicate with them by messenger, that’s what works best for me. Note that it is very easy to change your plan for a faster one after it is installed.