Updating payment method

Thomas C. #16782

I only have one payment method registered, but when I try to add a second one, it says I already have the maximum amount of credit card to for this account. Of course I also can't delete the previous one since it still is the default one for this account so I can't do anything.

Mike

You need to contact the support to have reset it

 

Some users reported that there is a function in your configuration panel

My Plan -> Payment method -> Reset card limit

 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

poker85

You need to contact the support See Mike post

MichelP

Thomas,
You need to reset your credit card by Fizz support.
Please, contact Fizz by chat online from 8h00 to 21h00.
First, connecting you online and acces to your Fizz account.
Then, open a second window and type this adress:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

minayou

But that is a bug on the portal. You should be able to edit the payment method. Please flag it when you chat with the support

Whizz

Hello Thomas,
I see that you have contacted us directly and the issue has been handled by one of my colleagues now.
Hope everything is well.
Have a good day.
Catalin

Chris K. #7521

Contact support to reset your limit

Gualberto

Yes any problem speak with them

Olivier R. #3666

Please. Contcat the Support

Martin

Hi , contact the support via messenger ...its faster

Joey S. #16814

I also had a payment issue (reward not applied). I sorted it out through chat.