Updating payment method

I only have one payment method registered, but when I try to add a second one, it says I already have the maximum amount of credit card to for this account. Of course I also can't delete the previous one since it still is the default one for this account so I can't do anything.

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,562
    Thomas,
    You need to reset your credit card by Fizz support.
    Please, contact Fizz by chat online from 8h00 to 21h00.
    First, connecting you online and acces to your Fizz account.
    Then, open a second window and type this adress:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • minayou
    minayou Posts: 10
    But that is a bug on the portal. You should be able to edit the payment method. Please flag it when you chat with the support
  • Whizz
    Whizz Posts: 8,312
    Hello Thomas,
    I see that you have contacted us directly and the issue has been handled by one of my colleagues now.
    Hope everything is well.
    Have a good day.
    Catalin
  • Contact support to reset your limit
  • Gualberto
    Gualberto Posts: 340
    Yes any problem speak with them
  • Please. Contcat the Support
  • I also had a payment issue (reward not applied). I sorted it out through chat.
This discussion has been closed.