why my Internet connection is not working after reconnecting it or reset it?

After turning the modem off/on and reset the modem I keep seeing "internet not available", how can I fix it?

Answers

  • hc0468
    hc0468 Posts: 168
    Flashing or blinking on the Downstream, Upstream, or Online lights means the modem is trying to establish a connection. Normally that finishes within a minute or so. If it remains in that state it is not normal and you should contact Fizz support.
  • Martin
    Martin Posts: 262
    Reset the modem/router
  • Support can check if you are connected on their end. If you are a hard reboot can help
  • What lights are lit on the modem? Try doing the reset again. Hold it down about 10 seconds. If that doesn't work, contact support.
  • Martin
    Martin Posts: 262
    Maybe its your cable wire the problem.
  • Is it fixed ?
  • Yes, I received the technical assistance and the problem was the coaxial cable.
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