I'm paying for a 30mb/s download speed plan, but only get 1.8 at most?

Sergiu L.
Sergiu L. Posts: 1 ✭✭
in Internet
Hi, I've recently switched over from Videotron and got the 30mbps download speed/10mbps upload speed, but I can seemingly only get a speed of 1.8 mbps at most with speed tests on my phone (the one on the app doesn't work), and a max speed of ~3mbps when testing connected with an ethernet cable. The upload speed is perfectly fine, and I'm not using a third party router.

Answers

  • Mike
    Mike Posts: 21,601 ✭✭
    You need to contact the support in order to test your line
  • poker85
    poker85 Posts: 1,103 ✭✭
    Just contact the support ;)
  • Whizz
    Whizz Posts: 23,172 admin
    Hello Sergiu,
    I am very sorry for the inconvenience. I am sure that we can find a solution for this situation. I kindly invite you to contact us by chat. It will be a lot easier for use to go through the troubleshooting and find the source.
    Here you can find more info about how you can contact us:https://fizz.ca/en/contact-us .
    Thanks for the understanding!
    Have a great day!
    -Bogdan
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