New mobile number availability lost
However, I couldn't complete the transaction, and now the number of my choice is not available in the system
What to do now?
Answers
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I do not know exactly what went wrong, therefore, you must contact the support and try to see if they can help you out,
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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you must contact the support. Good luck
7 -
It's too late probably8
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I'm sorry you lost your phone number.6
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Better luck next time !7
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Did you wait at least 30min between the 2 try? Maybe it will be released and available again when the system realize that the transaction didn't completed.
The best is to contact the support by chat. Good luck!6 -
You could try to pay the 1$ fee and search that number (you can only provide the last 4 digits of the number, but unless someone else took it, you should be able to get it back)5
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Please, to get assistance from Fizz
you must contact the support by chat from 8h00 to 21h00 each day.
To chat without problem with Fizz:
First, get access online to your fizz account.
Then, open a second window and type this adress:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green bubble chat down to the right of the page.
When you see it, clicl on it.
Your chat session with Fizz begins.6 -
Chat fizz. Ask reassign one1
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Hello Vishaldeep,
We've already chatted about this situation two days ago and I told you that unfortunately the number may not be able to be retrieved. If it doesn't appear in the refresh list, another number has to be chosen. I hope that you managed to find a number to your liking.
Have a good one!
Radu1
