I cant call

cara K.

Heyyy ! I dint know what is happening with my sim card i receive calls my lte is working but i can call or send messages . Can anyone help ?

MichelP

Cara,
Is your plan has been paid normally ?
Have you changed the APN setting of your phone accidentaly?
Other solution;
Try to restart your phone.
Try also put mode airplane only 15 seconds.
Take off the sim card and reintroduce it again in your phone.
If nothing works:
Please ask for help tomorrow morning with Fizz support by chat online.
This service is available from 8h00 to 21h00 each day.
The adress is:
https://fizz.ca/en/faq/resolving-issues

Mike

Forget the APN

 

And if after a reboot you still have problem

 

Contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Alejandra D.

You can or you can't ?

Whizz

Hi Cara,
From what I can see on your account, your plan is active and you have unlimited minutes and SMS. That means that you should be able to use them in your coverage zone.
In order to do some manipulations and understand what's happening, get back to us via chat. One of my colleagues will help you out.
You've been informed by the members here how to get via chat
Have a good one.
-Luciana

Olivier R. #3666

Please contact support

Chris K. #7521

Try restarting the phone? Sometimes I can make calls but I can't hear anything. After restarting everything works normally.