I have reached the maximum payment methods and cannot add a credit card

Henry G. #16336

Hello please may someone reset my payment methods as I cannot add a payment method

Mike

The reset can be done only from the customer service, therefore, you need to contact them in order to solve your problem. Here we are only usersThe reset can be done only from the customer service, therefore, you need to contact them in order to solve your problem.
Here we are only users

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/what-payment-methods-can-i-use
  , if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Whizz

Hello Henry,
I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement.
For more regarding this, please take a look at:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Thank you for your understanding.
Have a good day.
Catalin

MichelP

The reset of your credit card must be done by the Fizz support,
Please, chat online with them, from 8h00 to 21h00.
First, access to your account online,
Then, type this adress:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

sman

You reset is done by the Whizz, therefore, you can retry
Therefore, discharge the info from MichelP, he does not read the message from the Whizz

Gualberto

I believe you have a great answer right there. If need be, do a bubble chat ou facebook messenger with them.

Olivier R. #3666

Please contact the customer support.

sman

@Olivier, Did you read the Whizz's post?

Chris K. #7521

I see that Fizz has responded in the comment section that it has been reset. Try again.

sman

@Henry, can you please close the post clicking on "Make this a best answer"