Why does FIZZ have such a low rating on Google?

Micah

After having nothing but excellent service with FIZZ (and based on the comments and awesome community vibe that I feel in this forum) it seems strange to me that FIZZ has a rating of only 2.9/5 on google reviews. It also has under 400 reviews! I think it would benefit all of us if this rating was higher(referral code wise) not to mention that the more users FIZZ has the more perks they will be able to give all of us. That being said, I know i have left a nice 5 star review since my experience has been nothing short of amazing and I hope that you all take a minute to do the same if your experience has been the same as mine!

Mike

Probably because the majority of people that are rating a service is because they are forced to do, or because they have a bad experience with it

Sean A. #12492

When were these ratings added? It was quite rough at the beginning with the service and many billing issues. However, it has been getting better and I can see that the rating may not be reflective of the current service.

Lucas A. #13141

I agree that, even though Fizz is not perfect, it should have a higher score than 2.9/5. I guess most of the people who think about leaving a review are the ones that had a bad experience with Fizz, unfortunately.

 

That being said, most of the cellphones company have bad reviews on Google...

 

Christophe G. #14612

The level of flexibility and value with Fizz is unheard of in the Canadian market but standard in EU or AUS-NZ so am sure it is on the rise

mel0526

The ones that take the time to write a review are most of the time the ones that didn't like their experiences. I read some and mostly people didn't know what was Fizz...they're upset about the service that's only online.

 

I didn't join Fizz before I read a lot about this new service then I knew what to expect. It's not everyone that's doing that or they aren't expecting problem because some think that everything happen to other. Personnaly, when I got a couple problems, I patiently waited the answer and the solution.

 

At my one year anniversary, I will write a positive review. We should all do that if not already done.

Chris K. #7521

There were a lot of problems with the mobile while it was in beta so many of the comments probably come from that.

 

Also, like a couple of others have mentioned, very often people will give a bad rating when they aren't happen, but much fewer people will think to leave a review when they are happy.

MichelP

Micah,
Fizz has experienced during the stabilization period a lot of problems.
The bad ratings came, I think most of this period.
From a new provider like this, it's not too bad.
Often, when the people are satisfied about a service given by a company,
thoses ones dont rate for their good services.

Whizz

Hello All,
We would like to thank you very much for all your appreciation! We assure you that we are working everyday to improve and we will keep this going forever. Also we are always looking for surprising you!
Thank you again and stay tuned, you never know what the future may bring!
Have a good one!
-Bogdan

Alejandra D.

If it has bad ratings, they will keep the price low, good for us :P

Yelena

I just wrote my review with 5 stars rating since I'm really happy to be a Fizz member. I think it's a good idea that community members rate Fizz on Google. It is also an opportunity to publish your referral code ;-)

SW_Sk8

A lot of people only give ratings when they encountered a poor experience, seldom do people go out of their way to give a good rating when they encounter a positive experience. I for am very happy with Fizz and gave them 5 stars.

Ling T.

I've noticed there is a rating on Google... especially for a mobile phone carrier...