home internet activation still pending?

Miranda S. · January 2020

The tech came and installed the modem this morning. Tested the network and connected our phones and everything was fine. About 2 hours later, it seems our network is offline. I checked the FIZZ account and it says "Activation is pending'. What does this mean? How long does it take before we can consistently use the internet?

Mike · January 2020

Usually it is rapid, but if this morning was working it can be due to the weather conditions for the lost internet connection.

Probably the device that it will cover your zone, it does not have electricity.

For the "Activation is pending" can be a browser problem, you can try to change it or empty the cache.

you can also try to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP · January 2020

Miranda,
Maybe your activation will start in a couple of hours.
If you want be assured about this activation,
Please, contact Fizz support online by chat from 8h00 to 21h00.
First, connect to your account fizz online.
Type:
https://fizz.ca/en/solutions
Wait until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Olivier R. #3666 · January 2020

Normally IT Will work shorthly

Alejandra D. · January 2020

Yes the weather is really bad. People are experiencing electricty shortage so be indulgent.

Leon B. #390 · January 2020

Should be instant, or a few hours until it's stable. Worked for me when I first had it installed. Maybe the weather conditions today are fluctuating it

Whizz · January 2020

Hello Miranda,
We've chatted a few hours ago about this situation and you confirmed that the internet service is working now. I've also opened a ticket on your account to complete your subscription order. Once it will be fully completed, we'll notify you via email.
Thank you for your patience and understanding.
Have a good day!
Radu