Voice mail not working
Answers
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Try to restart your phone and if it does not work contact the support too let them check
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
6 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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Tristan,
Please try to restart your phone.
If nothing change,
Contact the fizz support by chat.
This service is available from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, type this adress:
https://fizz.ca/en/solutions
Wait until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.4 -
If you already tried to reboot the phone, contact the support as Mike explained.4
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Out of curiosity have you looked into your APN settings too?
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn5 -
It looks like to be a phone issue, and not a network issue. Try restarting your phone4
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Please stop thinking that the APN is a problem for everything
When you asking for direction do you like that a guy is sending you in the opposite direction (it is an example, therefore, do not tell me that you have a GPS)
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network.
4 -
just to reboot the phone, it will work4
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Restart the phone.
Update to the latest OS.
Retry.6 -
Communicate with them by messenger, that’s what works best for me.3
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In any case, as last resort, speak with them.5
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Make sure you have voicemail activated in your plan.
Reboot the phone.
Maybe try a network reset as last resort.
Speak with a rep.4 -
Please choose the best answer to close the discussion.2
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Hello Tristan,
I'm really sorry to hear about this!
If you haven't managed to resolve this situation, please take a look at our dedicated faq link: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail.
If still won't work, to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms).
Have a good day!
Radu0
