nip/puk ? not able

Daniel T. 38192

not able ro activate pin or puk, sim card locked, need to know what to do BSB8ZP

Mike

If you have a Samsung probably the PUK is not the SIM PUK, but is the unlock code

 

1. Contact Samsung to have the unlock codes (link) or your previous provider it is free
2. Power off your device and insert the SIM from your new service provider.
3. Power on. If your device gives the following message you need to enter the MCK. "SIM network PIN blocked. Enter SIM network PUK." (See step 4 if your phone asks you for a SIM Network unlock PIN).
4. Enter MCK. It will likely tell you the code was "unsuccessful" however disregard this.
5. You should now be at a new screen which asks for the "SIM Network Unlock PIN." Enter the NCK here. Note you only get one chance to enter the NCK, so do NOT make a mistake.
6. You should see a message saying "Network unlock successful." Your phone is now unlocked.

Olga P. #15146

I think your phone is locked by another carrier.

MichelP

Daniel,
Your telephone is locked.
Ask to unlock it to Samsung or your previous provider.

Whizz

Hello Daniel,
I see on your account that you've just activated your mobile plan. I will try to help you further, as I would like very much to resolve this issue in order for you to be able to use our Fizz service.
First, I can assure you that our SIM Card won't require an unlock code or a PIN code the very first time you insert it in your phone. The PUK code is necessary only if you had previously entered an incorrect PIN code for 3 times, which I don't think that it applies to your case. When you get a message on your phone screen asking you for a SIM unlock code, it means that your phone is locked with another provider or seller. Therefore, in this case, you should contact the provider or the seller and ask them for an unlock code. Also, in order to be unlocked successfully, your phone must not be declared lost or stolen. If you buy a phone from a private source, verify that it’s not on the National Stolen Device Blacklist by entering the phone’s IMEI on the Device Check Canada website: > https://www.devicecheck.ca/check-status-device-canada/. You have all this information provided on the following faq link: https://fizz.ca/en/faq/how-do-i-unlock-my-phone.
I would advise you to insert a SIM card from a different provider in your phone and see if you'll encounter the same message. By doing that, you'll be able to figure out if it's a phone or a SIM issue.
Have a great day!
Radu

Jimmy N. #14505

You will need to call your previous provider and they will help you unlock it. It wasn't too difficult for me. It's free.

Berts

Your phone is loked.Call provider for unloked.

Michelle C. #15180

Your SIM card is locked from too many failed attempts at entering the PIN code
You will need the PUK code from fizz

Jimmy N. #14505

Have you solved the issue ?

Nini G. #13860

I really like that Whizz has answered your question!!!

Whizz

Hello Mike,
Thank you very much for your understanding, we really appreciate it!
Enjoy your day!
Radu