Data Travel Add On
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Answers
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You can try to contact the support team on Messenger10
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See if you are on plane mode, and deactivate if it’s the case. Hope this help and have a wonderful Christmas.10
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Farshid,
Did you activate the roaming on your phone in Toronto?
Maybe, your better choice is to join the fizz support by chat (available online from 8h00 to 16h00, today).
https://fizz.ca/en/solutions or Leave a message on Facebook:
https://facebook.com/fizz.ca/ Click: Send Message10 -
Hello Farshid,
I'm really sorry to hear about your issue!
I've just checked your account and I see that your Travel Add-on is active. I invite you to follow our faq link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet and check the troubleshooting provided. You can also pay attention to the advice of the Fizz users on this discussion thread. If still won't work, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms). We'll try our best to help you further.
Have a great day and Happy Holidays!
Radu12 -
You got your answer above directly from Whizz (Fizz employee).
You did not mention what phone you are using.
Sometimes it can help if you go to phone settings and choose the network manually.
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Wonderful service from Fizz once again, in Christmas day !10
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Call Fizz by chat or messenger.8
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Does your phone have the correct APN settings?
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl8 -
An alternative: if you have an esim enabled device, check out Airalo. You can get 1GB of data valid for 7 days for 3$.1
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Please xlose this0
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Did it work now ?0
This discussion has been closed.