Fizz iOS wi-fi app crashes when clicking device “advanced settings”?

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Douglas B. #14157
Douglas B. #14157 Posts: 12 ✭✭
in Internet
I’m using the wifi app on iOS 13.3. I go to device listing and goto “advanced settings” (or “Appareils” > “Réglages avancés” in French). The app always crashes. Just disappears.

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  • Kal H.
    Kal H. Posts: 49 ✭✭
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    Hey there!
    Just wondering, have you thought of letting Fizz know of this issue on the app store by leaving a comment?
    Its very important that the developers are aware of all these technical issues, as they are the first people to patch issues and deploy any updates!
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Douglas,
    I think MT has the good answer for your problem.
  • Berts
    Berts Posts: 824 ✭✭
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    Try to remove and reinstall it.......
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Douglas,
    I'm really sorry to hear about your issue. Please try to follow the advice of this discussion thread and if the issue won't be resolved, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms).
    Have a great day and Happy Holidays!
    -Radu
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
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    Hi Douglas,
    Try to uninstall, reboot and reinstall. Hopa that will help. Good luck!
  • T M. #15162
    T M. #15162 Posts: 8 ✭✭
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    I've had this problem a few times too. Sometimes deleting and reinstalling the app works. I did also switch my phone to English so that may have helped as well.
    You can also try the myHitron app on the app store
    https://apps.apple.com/ca/app/myhitron/id1147023962
    This is the generic one released by Hitron and not the Fizz branded one
This discussion has been closed.

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