Wrong Payment ?

Ha T.
Ha T. Posts: 1 ✭✭
in My Mobile
I just active sim card last week but yesterday i received bill with amount of 31$. In this bill mention that payment for duration from 8 Nov when i created my plan even i can not use this sevice until i receive sim card. And second mistake, yesterday i found that fizz take 37$ from my credit card insteal 31$ as they bill.
How i can do for this case?

Answers

  • Mike
    Mike Posts: 21,570 ✭✭

    Here we are users, you need to contact the support, sorry the image is in french

    If you have 31 $ Plan you need to add 0.46 for the 911

    31.46 + TX = 36.17$

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Vincent B. 13921
    Vincent B. 13921 Posts: 62 ✭✭
    Contact the support directly on facebook or on this page https://fizz.ca/en/faq/resolving-issues using the chat that will appear in 5 seconds.
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    Contact the support by Facebook messanger or contact form : https://fizz.ca/en/contact-us
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    I have the 31$ plan too and it costs 36$ ish.
    It's because of the taxes + line fees (emergencies and stuff).
    That's normal. Hope it helps
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Communicate with them by messenger, that’s what works best for me.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Ha,
    The total cost of your Fizz plan must include : 31.00 $ +.46$ for 911+ 15% of taxes = 37$.
    I think, your final invoice is correct.
  • Berts
    Berts Posts: 824 ✭✭
    Call Fizz by chat or messenger.
  • Whizz
    Whizz Posts: 23,051 admin
    Hello Ha,
    I've just checked your account and I see that one of my colleagues has already answered you. You transferred your number successfully on 12.19.2019 and your anniversary date started on this date. The reason for the extra charge is because taxes were added to your monthly amount. If you'll need further clarification or assistance from us, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca
    Have an excellent day and Happy Holidays!
    Radu
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    The 31 does not include anything extra, fees or tax
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
  • Gualberto
    Gualberto Posts: 340 ✭✭
    There is taxes and fees.
This discussion has been closed.

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