change adresse for delivery

patricia C. #14956

I purchased an account for my mother, and the technician arrived to my address versus hers, how can I fix this issue that the delivery can go to her address

Mike

You must change your home address and contact the support to validate with them that the internet can be installed on your mother’s residence. Only then reschedule the appointment 

You can edit your name, birthdate, email address, password and trusted contact in My profile.

To change your personal information:

1. Go to My Profile in your Fizz account.
2. Scroll to Information.
3. Click on the edit icon next to the information you wish to change.

To edit your home address, go to your plan :

1. 
   Go to My Account, in Your plans
   
2. Go to Manage my plan.
3. Click on Change home address.

 

You’ll be able to update your shipping address when you’ll have to plan a new delivery (for a SIM card or a Fizz Wi-Fi modem for example), and your billing address when you’ll add a credit card to your account.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/solutions
  , if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Nini G. #13860

Communicate with them by messenger, that’s what works better for me.Good luck.

Lucas A. #13141

You’ll need to change the address in her profile. For the technician, I guess you’ll have to set up a new appointment

MichelP

You have to change first, the address in her profile. And schedule a new appointment for the technician for the internet.

Whizz

Hello Patricia,
I'm really sorry to hear about your issue!
In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
Have a nice day!
Radu

Olga P. #15146

Change your address in your profile and communicate with them by messenger.

Jimmy N. #14505

The best way is to BubbleChat with them. They are wonderful at resolving issues !

Olga P. #15146

Did you solve the problem? Can you share with us your solution?

Chris K. #7521

Fizz answered the question, you can make this question as resolved.