Why My number is not transfer yet?

parham
parham Posts: 1 ✭✭
in My Mobile
After 3 days my phone number is not transfer

Answers

  • Mike
    Mike Posts: 21,583 ✭✭

    You must contact the support, here we are users

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/solutions
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Please, contact the Fizz customer service via chat online.
    This service is available from 8h00 to 21h00.
    First, access to your account online. Then , type:
    https://fizz.ca/en/solutions
    When you will see appear a green bubble chat down to the right of the page.
    Click on it. Your chat session with fizz team will begin.
    Or by Facebook:
    https://facebook.com/fizz.ca/ click: Send Message
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    It’s probably your prior provider that is blocking the process.Try to check with them.
  • Fizzy
    Fizzy Posts: 11,806 ✭✭

    Make sure your old provider account is still active and your old provider SIM is still working.

    Try calling and texting your number from another phone? Does it go to the old SIM?

     

    Contact Fizz to get updated on the status of your port transfer.

  • Whizz
    Whizz Posts: 23,111 admin
    Hello Parham,
    I'm really sorry for this unpleasant situation!
    I've checked your account and I see that a ticket has already been opened for this issue. Once your ticket will be updated, we'll get back to you via the email associated with your account. Thank you for your patience and understanding.
    Have a nice day!
    Radu
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