Fizz technician was not able to install the service. Appointment marked as missed. What should I do?

The technician came to the scheduled appointment and was not able to install the service. He was saying there something wrong with the cable outside our house. He took back the Fuzz modem and left. He said he will return on Sunday, Dec 15th.
Now I received an email saying that I have missed the appointment: "We knocked, but no one was there. Please reschedule an appointment."
Here are the questions:
- Why the service was shown as available to install when it's not?
- Should I re-book the appointment?
- The technician did not specify what time he will return on Sunday. I'll be at home on Sunday staring only from 11 AM, is there a way to notify him of that?
Fuzz representative, please contact me. I was expecting the internet up and running today. Now I'm in a really bad situation and I need the internet to be installed ASAP.

Answers

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