Price Change?

Andrew T. #1551

I just started a new billing cycle and both of our plans went up by 5$. I haven't made any chances to my plan. Has this happened to anyone else?

kk

nearly everyone has this issue at the moment, and fizz confirmed that it is only the display issue, not the actual price increase. if you look into your invoice, you were not charged any increased price comparing to previous cycle. this issue is ongoing for few days now.

Mike

If you started the new billing cycle, can you check in the transaction history if the amount that you paid is correct?
Since it was suppose to be ony a display issue.

MichelP

Andrew,
This is only the display issue, it's not the actual price increase. Fizz is working to correct this.

Melissa T. #3538

My billing cycle re-started today and I was charged the regular amount so it is confirmed just a display bug (for me anyway)

Berts

Fizz Work to corrige this problem.

Jason B. 35371

I too spoke with support yesterday (as yesterday was my billing date) and they confirmed it was a visual bug only and I was indeed charged my "old price" and not the higher one I saw on the webpage

Attariyah

Yup me too. I can see in my account (on the website) that the price has increased but I was charged the usual price not the "increased price".

Whizz

Hello Andrew,
As this could only be a display issue, I'm kindly asking you to contact us in private by chat and we'll help you further to resolve it. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
Have a great day!
Radu