Get the money back from wallet

Sébastien D. 24185
Sébastien D. 24185 Posts: 6 ✭✭
in Your Fizz Account
My dad put money by mistake in the wallet , he was thinking that we can the monthly charge with , how can i get my refund of this

Answers

  • Mike
    Mike Posts: 21,570 ✭✭

    You need to contact the support and ask them to refund it

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT


    • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 23,066 admin
    Hello Sébastien,
    I have refunded you the cash added into your wallet. You can see the refund on your plan's transaction history and on your card shortly.
    Have a nice day.
    Catalin
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