maximum of credit cards on account

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cassandra M. #14398
cassandra M. #14398 Posts: 1 ✭✭
in About my account
I have been g trying to add a credit card to open a mobile account, i am getting a message saying i have added a maximum amount of credit card when i dont have any.

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  • Mike
    Mike Posts: 20,731 ✭✭
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    For this kind of problem you must contact the support

    Only the support can reset the limit

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Célestine C. #14412
    Célestine C. #14412 Posts: 1 ✭✭
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    Same problem, no answer ! For a problem that is their fault........
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello cassandra,
    Is it a Canadian Visa credit/debit card or MasterCard credit card?
    I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement.
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Have a good day.
    Catalin
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