I think I broke my modem?

Noah G. #13902

Right so my neighbour came over to mine the other day, and by accident she tripped over my modem, effectively breaking it, I think--the cable at the back (not the power cable, but the other one), is loose in the machine-end socket, and now I'm only getting green lights flashing on my modem, not blue, and no connection to the internet. Anybody know what to do about this?

Whizz

Hello Noah,
Thank you for letting us know about it.
Please unplug both the coaxial cable and the power cable from the outlet and the modem, wait for about 20 seconds, then plug the coaxial cable back in the outlet first and then in the modem and the Ethernet cable in the modem and then in the computer or laptop and restart it. Make sure that the coaxial cable (which you say it's loose) is properly screwed on both ends.
If still won't work, I invite you to contact us via live chat (here you have the info : https://fizz.ca/en/contact-us ) to be able to verify your connection from our end. We may have to schedule a service call for repairs. You can find more details on our dedicated faq link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address .
Have a nice day!
-Radu

Alfio

Whizz here has the right answer :-)

Kovid

I think it is definitely broken.
Unplugging and plugging it back very likely won't fix loose cables.

Legandir

It's rare to hear from a Whizz !

Fizzy

It's fustrating not to be able to use your internet.

Hope you can get a service appointment asap.

 

In the meantime, can your neighbour help out, by letting you use her internet?

jeedey

Did you break the internet ?!

Micah

I hope the reset works for you, otherwise i'm sure as Whizz said schedule a repair. I hope this is quickly resolved for you though

Nini G. #13860

Good to know that they have a service for reparations!

Chris K. #7521

Yea, that's cool that they have a repair service. Does anyone know if it is free?

Chris K. #7521

Yea, that's cool that they have a repair service. Does anyone know if it is free of charge?