Why unable to reactivate my sim card? due to credit card wasn't get through?

Somie
Somie Posts: 3 ✭✭
in My Mobile
Could you reactivate my sim card for me ?

Answers

  • Mike
    Mike Posts: 21,585 ✭✭

    You need to pay your plan, or unsubscribe since your SIM seems to be linked to the previous plan.
    Contact the support

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Kovid
    Kovid Posts: 588 ✭✭
    Somie, we are Fizz customers like you.
    We can guide you but we can't solve your problem.
    We are not Fizz employees.
    For your problem, you need to contact Fizz customer service directly.
  • Fizzy
    Fizzy Posts: 11,809 ✭✭

    Hope one of these will help

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    https://fizz.ca/en/faq/how-do-payment-cycles-work

  • Whizz
    Whizz Posts: 23,113 admin
    Hi Somie,
    I am sorry for the inconvenience. Please use the link Mike provided an contact us to be able to check the situation. We will definitely find a solution for you as soon as possible.
    Thank you for your cooperation!
    Have a good one!
    -Bogdan
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