iPhone cannot send or receive mms

Martin P. #5819

Hi, so juste notices that my iPhone cannot send or receive MMS. Not sure if it ever worked. But aside from doing a software update, what can be done? Thanks

Mike

First of all you must check the apn configuration

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Check that you still have data

Allison W.

Do you have data on your plan? Is it switched on?

SittingRam

What iPhone do you have?

Lucas A. #13141

I needed to restart my iPhone for it to work, start with that.

 

After that, look into the APN configurations, like Mike said!

 

Good luck!

Fizzy

Which iPhone do you have?

You must have iPhone 5S or newer. Older iPhones will not work well with Fizz.

Martin P. #5819

So there is really nothing that can be done one the phone side I guess.

Fizzy

Which iPhone do you have?

 

Here are some things I would do:

 

1. Double check to make sure there are no outstanding system updates.

 

2. Try hard reset of your iPhone.

 

3. Save your settings and factory reset your iPhone.

 

Elizabeth B. #5037

I would try restarting it, sometimes that’s all it takes! If it still persists, you could try contacting fizz on messenger

Kovid

@Martin
Has this issue been solved?

Whizz

Hello Martin,
Were you able to fix this issue? If not, please reach us through chat/ contact form or Messenger so we can make further verification with you and correct this issue with the MMS. For some more helpful tips, please also check:
https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
Have a good day.
Catalin