Can’t change/update payment method and can’t get response from fb or get bubble popup. Help?

Aletha

I need to change my payment method, but when I try it says i’ve exceeded the max number of credit cards, I only have 1 currently.
Tried deleted current card it says I cant because it’s attached to a current account...
Can’t get the chat bubble to show up for me, have tried multiple browsers on my phone and work computer.
Sent fizz a fb message, got 1 reply from someone 5 hours ago, now my replies aren’t being delivered to their mailbox (empty blue check mark).
Someone please help me

Whizz

Hello Aletha,
I am sorry for the inconvenience. In this case you will need to delete your cookies before you try again. You will need to make sure that you are using only a Canadian payment method that is accepted by the system, here you can find the ones that are:  https://fizz.ca/en/faq/what-payment-methods-can-i-use  .
Regarding the billing address, you will need to contact your bank and ask for a bank statement where you can see the billing address that they have on their end. You will need to enter it manually as exactly as it appears on the statement. In the process, if you get any error, please take a screenshot where we can see the fields with the info that you are entering and the error message. In the case that we will need to escalate your issue to our technical team it will be very helpful.
I have reset the limit for your account. You may try again, but please double check again all the information before you start the process.
Thank you very much for your kind understanding and cooperation.
Have a wonderful day!
-Bogdan

Whizz

Hi Fling,
I am sorry Fling, but only on our end the payment limit can be reset. And therefore I have informed our friend about the steps she needs to follow to update the payment method.
Thank you!
-Bogdan

Whizz

She can give you the best answer. I am not here to look for points in the community. We are always here to try to help everybody and intervene when we can do something more than you can.
I apologize if this upsets you, but we are trying our best to keep our customers happy.
Have a good one!
-Bogdan

Fizzy

I agree. The quicker every customer can be helped, the better it is for everyone.

 

Aletha, read carefully the link provided by Whizz.

You can also consult this FAQ as well:

https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Kovid

Whizz will definitely help you with this