how to reschedule an appointment for home internet installation?

lingyuan
lingyuan Posts: 1 ✭✭
in Internet
the technician refused to come over for internet installation due to wrong address shown on his work sheet, but I received SMS pre-alert with the right address.

Answers

  • Mike
    Mike Posts: 21,597 ✭✭

    Here the link

     

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

     

    You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

    To reschedule your technician appointment:
    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.

    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.

    • To cancel an appointment, click on Cancel.
      • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

     

    The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

    To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

     

    You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over. 

  • Whizz
    Whizz Posts: 23,158 admin
    Hello Lingyuan,
    I am very sorry for the inconvenience. If the address is right, you can reschedule the appointment from your account. Mike has the steps you need to follow to schedule another appointment.
    If the address is not the right one, please contact us and let us know as we will need to check the situation. Here you can find how you can contact us: https://fizz.ca/en/contact-us .
    Thank you very much for your kind understanding!
    Have a wonderful day!
    -Bogdan
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